IT Operations Manager

Overview

IT Operations Manager Opportunity! Join M&Gs IT (Information Technology) Team where you will be responsible for managing and maintaining the IT operations function for a rapidly evolving company.  The IT Operations Manager will under general direction manage team members within the IT Operations Team and is responsible for managing M&G’s IT systems and IT operational activities.

Key Responsibilities

Includes but not limited to the following:

• Ensures reliable day-to-day operations of technology infrastructure and application landscape, including data centre (on-prem, cloud and hybrid), networks, servers, endpoints, operational/client facing applications and services; troubleshoot and remediate issues that arise
• Partner with M&G’s Information Security team to implement and operationalize security controls
• Input into annual IT budgets, review monthly spend and procure IT equipment and professional services in accordance with M&G’s Procurement and Contracting Policy
• Manage IT vendors, contracts and service level agreements
• Identify and manage operational risks within the department
• Align all operational activities to the M&G Group Governance Framework
• Responsible for managing the Application Support and Infrastructure teams
• Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods
• Responsible for the overall management of all the functions within the IT operations environment
• Prepares and reviews service levels and KPI reports against defined metrics
• Benchmarks, analyse, reports and makes recommendations for the improvement and capacity planning of the IT infrastructure and applications landscape
• Manages the lifecycle of IT Infrastructure and application components from their investigative and implementation stages through to their decommissioning stages
• Designs, implements, supports, updates and tests disaster recovery and business continuity plans

Attributes Qualifications, Skills & Experience

• Bachelor’s or higher qualification in Computer Science or equivalent.
• 7+ years IT Infrastructure, IT Management, or IT Business Operations experience for an Asset Manager.

• Experience in building relationships and working with a geographically dispersed third party vendors, including local and offshore entities
• Experience in managing and monitoring cloud and SaaS platforms

• Strong technical knowledge of network and server operating system

Competencies & Personal Attributes

• Strong people management skills
• Strong planning and resourcing skills
• Agile and Scrum leadership
• Strong technical troubleshooting skills
• Ability to multitask and prioritize tasks
• Ability to communicate information to a non-technical audience