Business Analyst: Operations

Overview

A vacancy has a risen for a Business Analyst: Operations in the M&G Institutional Operations team. The ideal candidate is someone who has a deep understanding of operational functions, systems (CRIMS and Invest One RTK report writing) and a very strong knowledge of excel coding and report writing.

The successful candidate will be responsible for driving and delivery of operational efficiencies within the operations teams to increase efficiency and productivity. Provide support for successful query resolution by coordinating and collaborating with all related parties. Utilise techniques such as data analysis and process mapping to identify areas for improvement and develop and implement solutions that streamline operations, reduce costs, and improve quality and productivity.

Strong analytical and problem-solving skills, as well as knowledge of efficiency and productivity improvement techniques are essential for success in this role. Ensure deliverables adhere to control assurance structures and risks are mitigated. The successful candidate will report to the Operations Manager.

Key Responsibilities

• Assist Operation Managers in developing, planning, and coordinating operational functions.
• Support business system upgrades, business process changes, and efficiency initiatives.
• Serve as the first point of escalation for technical queries related to UDA (User Defined Applications) technical queries.
• Troubleshoot and resolve technical issues.
• Contribute to the coordination and review of operational activities to ensure adherence to risk and control standards.
• Collect, analyse, and report on operational data to identify trends.
• Collaborate with teams across Operations to optimise processes and improve efficiency.
• Develop and implement process improvement strategies across operational teams.
• Conduct detailed analyses of current business operations.
• Act as a liaison between the business operations team and the IT services team.

Attributes, Qualifications, Skills & Experience

• An appropriate tertiary qualification is required.
• 5+ years’ experience in Asset Management.
• Experience with BI tools such as Power BI and UDA (User Defined Applications).
• Microsoft Excel (Intermediate to Advanced).
• A good overall understanding of the investment industry and financial instruments.
• Strong analytical, problem-solving and communication skills.
• Ability to work collaboratively.
• Ability to design a strategy/plan and execute accordingly.
• High level of computer literacy.
• Good verbal and written communication skills with clients, internal business units and service providers.
• Data analysis and reporting skills.

Competencies & Personal Attributes

• Excellent interpersonal skills and ability to communicate at all levels.
• Strong ownership and accountability.
• Problem solving and solution orientated.
• Attention to detail.
• Self-motivated with high levels of initiative.
• A team player that relates with both internal and external stakeholders.
• Analytical skills.
• Ability to follow through.

About us

M&G Investments is a global asset manager with operations in 28 countries, around 5.5 million retail clients and R8.0 trillion in assets under management and administration. We are also one of South Africa’s top 10 asset managers, with approximately R306 billion* in assets under management.

For 30 years we have built up an admirable local track record for delivering consistently strong performance over time. Our aim is to help our clients achieve their financial goals, whether investing towards their first house, their children’s education, or making sure that they have enough funds to retire comfortably.

We work closely with experts across M&G plc’s worldwide operations to bring clients access to the latest technology, investment ideas and research. We incorporate sustainable thinking in everything we do, from the way we run our business to the impact we have on the planet and our communities. To help us achieve our vision, we’re looking for exceptional people who live our values of care and integrity and who can inspire others, embrace change, deliver results and keep it simple. We’re looking for people who will enjoy the challenge of working in an ambitious business that’s set on transforming the industry.

We are building a diverse and inclusive environment where everyone can thrive. In order to meet the objectives set in our Employment Equity plan, preference may be given to suitably qualified candidates from designated groups.

*As at 30 June 2024